Field Services Management (FSM)
Make your field operations more reliable so you get it right the first time.
Summary of the offer
Objectives
Companies providing field services and customer support are constantly seeking a comprehensive strategy to enhance customer satisfaction, reduce costs, and increase profitability. The quality of your technicians’ work is crucial, as it directly impacts the maintenance of your customers’ equipment in good working order and their overall satisfaction.
We combine business expertise, knowledge of digital solutions and cutting-edge technologies to transform your service management into a lever for sustainable performance.
Benefits of the offer
- Customised integration into your IT system : development of technical and functional specifications tailored to your context to ensure the interoperability and relevance of the FSM solution.
- Optimisation of productivity and quality : automation of repetitive tasks, structuring of repositories and improvement of the ‘first-time’ success rate.
- Intelligent prediction and planning : use of AI to anticipate interventions, optimise resource allocation and dynamically adapt schedules.
- Enhanced customer experience : streamlining of the customer journey through omnichannel management and improved responsiveness of field teams.
- Capitalisation and continuous improvement : enrichment of a shared knowledge base and use of generative AI to ensure data and report quality.
To support you in your quest for efficiency and customer satisfaction, Magellan Consulting’s Industry & Services team supports you in the diversity of your businesses and fields with its business knowledge and experience to :
- Structure your intervention reference framework and establish a methodological framework for your interventions by implementing ranges and procedures
- Develop target intervention processes taking into account contractual requirements (preventive processes, corrective processes, etc.)
- Increase the development of mobility in your interventions by providing your employees with new features for accessing useful data
- Select and deploy the digital cloud solution adapted to FSM by leveraging the power of vertical platforms
- Manage skills, stocks and tools
Our areas of expertise
- Expertise in asset management
Reference : Programme to overhaul business processes for managing the lifecycle of automated assets and technician interventions at a French bank - Continuous improvement and managerial and operational coaching in the field, supported by Black Belts
- User journey and customer experience (UX/UI)
- Support in conducting calls for tenders (CFTS) with pre-packaged CFTS for time-sensitive CFTS
Reference : National programme for AMOA framework, consultation, selection assistance and deployment of FSM/CMMS (Computerised Maintenance Management System) tools at a B2B provider of digital infrastructure services. - End-to-end management skills for FSM solution deployment projects (project management, integration, acceptance testing, deployment) with knowledge of digital solutions from the main publishers on the market (SalesForce, IFS, etc.)
Reference : National programme for project management, consulting, selection assistance and deployment of FSM/CMMS (Computerised Maintenance Management System) tools at a French drilling company in the construction industry
Reference : Business transformation programme in operational waste collection processes using an FSM and Agile approach for a global player in the water and waste management sectors - Exploring the capabilities of AI to improve the quality of interventions and capitalise on your expertise
Want to go further with us ?
We look forward to providing your digital transformation projects with the framework they deserve to come to life. The ideal solution exists, and we will design it together with you !