Case study - Deployment of a Field Service activity management tool

Magellan Partners worked with a major industrial equipment manufacturer to deploy a tool for managing field service activities (commissioning new equipment, on-site maintenance, and on-site repairs).

The implementation of this new solution should enable the coordination of different services and cover maintenance activities on standard and specific equipment.

The project was deployed in eight countries with 200 end users.

• Integration of international stakeholders into governance,
• Trust and good communication,
• Time dedicated to analysing and improving user stories,
• Establishment of a shared knowledge and working base,
• Agile methodology with regular sprint presentations,
• Face-to-face training.

• Integration of the Salesforce programme into the overall digital transformation roadmap (reassessment of IT tools under review until 2023),

• Integration via TIBCO,

• Consideration of specific business and field requirements at international level, particularly in relation to maritime transport and offshore platforms,

• Integration of the service into four clouds: Sales Cloud, Service Cloud, Field Service Lightning, Community Cloud.

Scrum/Agile methodology (daily meetings, sprints, planning sessions, demonstrations, etc.)