Energy and Service Providers
Transform the business model of energy, utilities, and service players to meet the challenges of the energy transition by developing differentiating services and optimizing the operational model.
Offer Summary
Key Challenges
The energy transition is driving rapid growth in renewable energy (RE) production, which is more variable and largely decentralized, as well as the development of new uses (e.g., electrification of mobility). These trends are disrupting consumption patterns and complicating system balancing, pushing grid operators to evolve their strategies and control tools (SCADA, DERMS, BEMS, IoT).
Faced with a wall of investment, these operators must also optimize the allocation of their CAPEX and the use of OPEX by renewing their approaches to grid development (capacity optimization, deployment of digital twins, simulation), engineering, maintenance (CMMS), and field operations (WFM).
The integration of markets at the European level and the development of new technologies require the design of new business models (flexibility, aggregation, storage, microgrids…) through experimentation and scaling up.
Similar transformations are occurring in gas networks (biomethane injection and reverse flow, hydrogen and CO₂ networks), as well as in water, heating, and cooling networks.
Scope of Intervention
Support the implementation of new offers for clients
- Innovation and foresight, market research, and customer segmentation
- Scoping of new offers/services (business canvas), PoC/PoV, testing, and scaling
- Leveraging consumption data (metering data, invoices, usage, IoT sensors, etc.) to understand habits and identify optimization opportunities
- Pricing optimization and development of innovative pricing models
- Development of service offers: energy efficiency and sobriety, self-consumption, flexibility (demand response), storage, e-mobility, smart buildings, guarantees of origin, low-carbon strategies
Support energy suppliers in transforming their operating models
- Digitalization of customer interactions (bots, RPA, AI, generative AI, agentic AI)
- Optimization of customer and advisor journeys (UX/UI)
- Operational excellence (ROI of campaigns, sales organization and performance, call centers, billing, management of energy efficiency certificates)
- Regulatory monitoring and compliance
- Training and cultural transformation
- Mergers and acquisitions
Customer relationship and knowledge
- Customer surveys, weak signal analysis, churn prediction
- Implementation of customer data platforms
- Transformation of customer relationship management (omnichannel strategy, acquisition, CRM, listening, customer service and support)
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We look forward to giving your digital transformation projects the framework they deserve to come to life. The ideal solution exists, and we’ll imagine it alongside you!